Terms and condition

1. Objectives

It is the goal of CryptoHavenEx, to help users enter and navigate the cryptocurrency space, and provide tools to help users make their own sound decisions relative to growing their wealth. Services are intended for medium- and long-term investors.

2. Activities

2.1 Account creation

Cryptohavenex will create the necessary crypto exchange accounts on behalf of, and with permission of the user. Once account set-up is complete, users are provided with the account credentials and password change instructions, at which point users will have full control over their account. Users are the full and sole owner of their exchange accounts and carry all responsibilities that come with opening, holding, and managing such accounts.

2.2 Asset allocation

CryptoHavenEx uses dynamic, proprietary algorithms to define and perform portfolio allocation, based on user input. Manual trades or transactions conducted by users may limit CryptoHavenEx’s account monitoring and reporting ability.

2.3 Fund deposits and withdrawals

Users are responsible for depositing and withdrawing funds to/from their account, however CryptoHavenEx will provide clear instructions on how to do so.

2.4 Account monitoring and reporting

CryptoHavenEx will continuously monitor user accounts and provide users with a monthly dashboard with easy-to-understand portfolio and performance details.

3. Fees

3.1 Fee structure

CryptoHavenEx offers different plans: freemium, and performance fee. The freemium plan is totally free and offers limited functionality.

If you choose the performance fee plan, you pay a one-off set-up fee of Eur 59, after which we won’t charge you anything until you hit 10% profit. The moment that happens CryptoHavenEx will charge you a 15% performance fee over the realized gains, and the baseline is set to the portfolio value. For example: you invest Eur 5,000 and after a while your portfolio is worth Eur 5,500 (10% profit). You will receive an invoice for the amount of Eur 75 (500 profit * 15%), and the baseline is set to Eur 5,500. To hit 10% again, your portfolio needs to reach Eur 6,050 (5,500 + 10%).

Our customers especially like the no-profit-no-pay model as it means that Nexus Capital FX only gets paid if the customer wins. We like this also!

3.2 Promotions

CryptoHavenEx reserves the right to apply promotional discounts to the fees listed under 3.1. This is completely at CryptoHavenEx’s discretion.

3.3 Other fees

CryptoHavenEx does not charge any additional or hidden fees. For any transaction or trading fees that may be charged by cryptocurrency exchanges and/or banks, users accept full responsibility.

4. Security

4.1 Infrastructure

CryptoHavenEx is powered by Google Cloud. Google Cloud helps reducing the cost, complexity, and risk associated with security and compliance in the cloud.

4.2 Exchanges

CryptoHavenEx thoroughly vets its partners and only works with major “top-10” exchanges. User funds remain on their personal exchange account and interactions between CryptoHavenEx and user accounts are performed by means of customer owned API keys. API access is limited, hence in the unlikely event of a security breach, no fund withdrawal can take place.

5. Disclaimer

5.1 Financial advice

CryptoHavenEx does not provide financial advice. CryptoHavenEx is not a Registered Investment Advisor, Broker/Dealer, Financial Analyst, Bank, Securities Broker, Commodity Trade Advisor, or Financial Planner. The information provided, such as optimal fund allocation, is based on user input and for information purposes only. The Information is not intended to be and does not constitute financial advice or any other advice, is general in nature and not specific to you. Before using CryptoHavenEx users should seek the advice of a qualified investment professional and undertake their own due diligence. CryptoHavenEx is not responsible for any investment decision made by users.

5.2 Warranties

CryptoHavenEx disclaims to the full extent authorized by law any and all warranties, whether express or implied, including, without limitation, any implied warranties, merchantability or fitness for a particular purpose. CryptoHavenEx does not warrant that its services and applications will be free of bugs, errors, viruses or other defects, nor that trade results will be profitable.

5.3 Liability

In no event can CryptoHavenEx or any of its owners be liable to users or any party related to users for any indirect, incidental, consequential, special, exemplary, or punitive damages, lost profits, or losses, even if CryptoHavenEx has been advised of the possibility of such damages. In any event,CryptoHavenEx total aggregate liability to users for all damages of every kind and type (regardless of whether based in contract or tort) shall not exceed the fees paid to CryptoHavenEx for the use of our services or applications.

6. Risks

Investing in any asset class, including crypto currencies, holds numerous risks, for example: technology risks, exchange risks, security risks, regulatory risks.  Before deciding to leverage CryptoHavenEx services, users should carefully consider their investment objectives and risk appetite. The possibility exists that users lose some or all of their initial investment and therefore no money should be invested that users cannot afford to lose.

As with any market, for a transaction to happen it requires a seller, a buyer, and a price agreement. Loss-limiting strategies such as stop-loss orders may not be effective because market conditions or technological issues may make it impossible to execute stop-loss orders. CryptoHavenEx is not responsible for any losses incurred as a result of using CryptoHavenEx advisory services.

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7. Privacy

CryptoHavenEx is fully compliant with GDPR (General Data Protection Regulation), an EU regulation enforceable as of May 25, 2018. CryptoHavenExstores the minimum possible amount of user data necessary to deliver its services. Stored user data includes: name, date of birth, country of residence, email address, and exchange API keys (encrypted). User data will never be shared with any third party before explicit user consent. Users have the right for their user data to be forgotten, which can be requested over email.

8. Communication

The User understands and agrees to the preceding sections. The User also agrees to the following:

• User agrees to not hold CryptoHavenEx liable for any realized trading loss in any currency or asset;
• User reserves the right to stop using CryptoHavenEx at any point;
• You agrees and warrants that any information provided to CryptoHavenEx is accurate and complete;
• User agrees that CryptoHavenEx is offering a Software as a Service (SaaS). This means that CryptoHavenEx monitors user accounts on users’ behalf on exchanges that are not affiliated with CryptoHavenEx;
• User agrees to take full responsibility for identifying and paying any tax liabilities that may exist as a result of trading, or CryptoHavenEx services in general;
• This agreement is governed by and construed in accordance with the Dutch law and any dispute, which cannot be amicably resolved, shall be submitted to the jurisdiction of the Court in the Netherlands;
• CryptoHavenEx reserves the right to terminate or deny service to anyone, at any time, for any reason.